FAQ
Frequently Asked Questions
1. How long does it take to process my order?
All orders are processed within 1–3 business days of being placed. You will receive a confirmation email once your order has been dispatched.
2. How long will delivery take?
Once your order has been shipped, delivery typically takes 7–15 business days. Please note that delivery times may vary slightly depending on your location and any unforeseen carrier delays.
3. How much does shipping cost?
We offer free shipping on all orders — no minimum purchase required. Enjoy shopping without any added shipping fees!
4. How do I track my order?
Once your order has shipped, you will receive a tracking number via email. You can use this number to track your package directly through the carrier's website. If you haven't received your tracking information within 3 business days of placing your order, please contact us at support@capculturewearshop.
5. What is your return policy?
We want you to love your purchase. If you're not completely satisfied, please reach out to us within 14 days of receiving your order. Items must be unworn, unwashed, and in their original condition with tags attached. Contact us at support@capculturewearshop to initiate a return.
6. Is my payment information safe?
Absolutely. Our store uses industry-standard SSL encryption to protect your personal and payment information. We do not store your credit card details, and all transactions are processed through secure, trusted payment gateways.
7. Can I change or cancel my order after placing it?
We begin processing orders quickly, but if you need to make a change or cancellation, please contact us as soon as possible at support@capculturewearshop or call (510) 555-7841. We'll do our best to accommodate your request before the order ships.
8. What should I do if I receive a damaged or incorrect item?
We sincerely apologize if this happens. Please email us at support@capculturewearshop within 7 days of receiving your order with a photo of the item and your order number. We will resolve the issue promptly at no cost to you.